Refund policy

Last updated: 14 August 2026

At AutoShineX (operated by RS Global Marketing), every product is a chemical formulation or consumable made for external vehicle care. For reasons of hygiene, safety, and product integrity, all sales are final. Please read this policy carefully before ordering.

1. No Returns or Refunds on Change of Mind

We do not accept returns or offer refunds for:

Change of mind, incorrect product selection, or ordering by mistake
Products that have been opened, used, or partially consumed
Results that vary due to vehicle condition, surface, or application method (see our usage instructions and Terms)

Because these are consumable chemical goods, opened or used items cannot be resold and are therefore non-returnable.

2. The Only Exception — Damaged, Defective, or Wrong Item on Arrival

If your order arrives damaged, defective, leaking, or is the wrong item, we will make it right with a free replacement (or a refund if a replacement is unavailable) — provided a valid unboxing video is submitted (see Section 3).

3. Mandatory Unboxing Video — Required for Every Claim

A clear, continuous, uncut unboxing video is compulsory for any damage, defect, leakage, missing-item, or wrong-item claim. Without it, we are unable to accept or process the claim. Your video must:

Start with the parcel fully sealed and unopened, showing the shipping label and all sides of the package
Record the entire opening in one continuous shot — no cuts, edits, pauses, or breaks
Clearly show the product being taken out and the exact issue (damage, leak, defect, or wrong item)

Please film your unboxing every time — a claim cannot be raised after the package has already been opened off-camera.

4. How to Raise a Claim

Report within 7 days of delivery
Email your order number, the unboxing video, and photos of the product and outer packaging
Keep the item and all packaging until the claim is resolved

Once verified, we will arrange a free replacement or a refund at no extra cost to you.

5. Order Cancellations

Orders can be cancelled free of charge before they are dispatched. Contact us as soon as possible.
Once an order has been dispatched, it can no longer be cancelled.

6. Refund Method & Timeline (for approved exception claims only)

Approved refunds for prepaid orders are issued to the original payment method.
For Cash on Delivery (COD) orders, approved refunds are made via UPI or bank transfer.
Refunds are typically processed within 5–7 business days of approval; your bank may take additional time to reflect it.